Essential Terms & Conditions for Flower Delivery in Beckton

Beckton Flowers Online Purchase Terms & Conditions

Introduction

These Terms & Conditions govern your use of Beckton Flowers’ e-commerce platform for online flower delivery in Beckton and its surrounding areas. By placing an order through our website, you confirm that you accept these terms in full. Please read them carefully before making a purchase, as they outline important rights and responsibilities for both parties.

These terms are designed to ensure clarity for all our valued customers seeking prompt, reliable, and high quality online flower delivery in Beckton.

1. General Information

1.1 These Terms & Conditions (‘Terms’) apply to all transactions carried out via the Beckton Flowers online shop by customers based in Beckton and surrounding areas.
1.2 We reserve the right to amend these Terms at any time. Any changes will take effect when posted on this page, so please review before each order.
1.3 Your statutory rights as a consumer are not affected by these Terms.

2. The Order Process

2.1 Orders for all flower arrangements and gifts must be placed via our official website.
2.2 When placing an order for online flower delivery in Beckton, you will be prompted to select your products, enter delivery details (including recipient address and preferred delivery date), and provide payment information.
2.3 After submitting your order, you will receive an acknowledgement email confirming receipt of your order request. This email does not constitute acceptance of your order.
2.4 A contract of sale will exist once you receive an order confirmation email containing details of the product(s), prices, and the estimated delivery date. We reserve the right to decline an order for any reason, at which point we will refund your payment in full.
2.5 Product images are for illustrative purposes. Due to seasonal variations and availability, substitutions may be made with products of equal or greater value and quality. We will endeavour to contact you in advance if substantial changes are required.

3. Prices and Payment

3.1 All prices are in Pounds Sterling (£) and include Value Added Tax (VAT), unless otherwise stated.
3.2 The price of each product will be displayed clearly on the website at the time of ordering. Delivery charges, if any, will be shown before final checkout.
3.3 Payment must be received in full before orders are processed and dispatched.
3.4 We accept payment via the secure online methods as indicated on our website. Beckton Flowers does not store or have access to your full financial information; such data is processed by our secure third-party payment partners.
3.5 In the event of a pricing error, we reserve the right to cancel and refund affected orders. We will notify you if this is necessary.

4. Delivery Policy

4.1 Beckton Flowers offers flower delivery services throughout Beckton and its nearby areas. Please consult our website for a full list of delivery postcodes and availability.
4.2 Delivery dates and times are requested by you when placing an order. While we aim to meet your preferences, delivery time slots are not guaranteed and may be affected by unforeseen circumstances, such as traffic or weather conditions.
4.3 If the recipient is unavailable at the time of delivery:
- The delivery driver may leave flowers with a neighbour or at a safe place, and will notify you as per your instructions if possible.
- If delivery cannot be completed, an attempted delivery note will be left with instructions for collection or re-delivery arrangements.
4.4 Please ensure accurate delivery information is provided. Beckton Flowers cannot be held responsible for delays or non-deliveries arising from incomplete or incorrect delivery details.
4.5 Orders for same-day delivery must be placed before the stated cut-off time (as shown on our website). Orders received after this time may be delivered the following working day.

5. Cancellations and Amendments

5.1 You have the right to cancel or amend your order in accordance with this section.
5.2 Orders for floral arrangements may be cancelled or amended without charge up to 24 hours before the scheduled delivery date, provided the order has not yet been prepared or dispatched.
5.3 If you wish to cancel or amend your order within 24 hours of delivery, please contact us as soon as possible. While we will do our best to accommodate your request, we cannot guarantee changes or refunds for orders already prepared or en route.
5.4 If you need to change any delivery details, please notify us promptly. We are not liable for failed deliveries due to late updates or incorrect information.
5.5 Bespoke or customised orders (e.g., wedding or event flowers) may be subject to different cancellation policies. Please refer to your event-specific contract where applicable.

6. Returns and Refunds

6.1 Due to the perishable nature of flowers and floral arrangements, returns are generally not accepted unless the product is defective or not as ordered.
6.2 If you believe there is a genuine issue with your bouquet or product (e.g., damage in transit, incorrect flowers received), please contact us within 24 hours of delivery. Clear photographic evidence may be required to process claims.
6.3 Where agreed, refunds or replacements will be processed promptly using the original payment method.
6.4 We reserve the right to request the return of the original product before issuing a refund or replacement.

7. Quality Assurance

7.1 Beckton Flowers is committed to providing high-quality flowers and gifts. All products are crafted carefully by our trained florists.
7.2 Seasonal availability and natural variations in flowers may lead to minor differences from pictures shown on our website. Our team will always substitute with blooms of equal or higher value if necessary.
7.3 Please follow any care instructions provided to ensure the longest possible lifespan for your flowers.

8. Liability and Disclaimer

8.1 To the fullest extent permitted by law, Beckton Flowers shall not be liable for:
- Any indirect or consequential loss, or for any business loss, loss of revenue, profits, or contracts;
- Any loss arising from delays or failures in delivery outside our reasonable control, such as severe weather, natural disasters, accidents, or road closures.
8.2 Our total liability to you for any breach of contract or negligence shall not exceed the total price paid for the relevant order.
8.3 Nothing in these Terms excludes liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
8.4 You are responsible for ensuring that any recipient (for example, at hospitals or business premises) is able to accept deliveries at the agreed address and time.

9. Intellectual Property

9.1 All web content, images, graphics, branding, and text displayed on the Beckton Flowers website are the intellectual property of Beckton Flowers and must not be copied, reproduced, or used without our written consent.

10. Personal Data and Privacy

10.1 Our privacy policy sets out how personal data is collected, used, and stored while processing your order. By placing an order, you consent to our use of your information for legitimate business purposes and to fulfil your order in accordance with data protection laws.
10.2 We do not share customer data with third parties except those involved directly in the payment or delivery of your order.

11. Governing Law

11.1 These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.
11.2 Any disputes arising from these Terms or your use of the Beckton Flowers online store will be subject to the exclusive jurisdiction of the English courts.

12. Customer Support

If you have any queries regarding these Terms & Conditions, your order, or online flower delivery in Beckton and the surrounding areas, please refer to the contact section of our website.

13. Applicability and Severability

13.1 These Terms are applicable to all customers placing online orders for delivery within Beckton and its neighbouring regions.
13.2 If any section or provision of these Terms is found to be unenforceable, the remaining provisions will remain valid and in force.

Thank you for choosing Beckton Flowers for your online flower delivery needs. We look forward to delighting recipients across Beckton and the surrounding areas with every order.