Returns, Refunds & Complaints Policy – Beckton Flowers

Our Commitment: The Beckton Fresh Flowers Guarantee

At Beckton Flowers, we take immense pride in being your trusted local florist, dedicated to delivering only the freshest flowers to households and businesses throughout Beckton. Our fresh flowers guarantee ensures your arrangements are as vibrant and long-lasting as nature intended. If your order does not meet these standards, rest assured that we are here to put things right promptly and professionally.

Flowers Damaged on Arrival

We take the utmost care packing and delivering every bouquet. If your flowers arrive damaged or appear wilted, please contact us within 24 hours of delivery and provide clear photos of the affected items. Once verified, we will either replace the damaged product free of charge or offer a full refund. Prompt notification helps us rectify any issues and maintain our high service standards.

Freshness Window Policy

Your satisfaction is our priority, and our fresh flowers guarantee covers every order within a freshness window of 5 days from delivery. If your flowers fail to stay fresh and beautiful during this period, despite being cared for according to the instructions provided, please let us know promptly. The conditions for this policy include visible signs of wilting, petal drop, or browning of flowers occurring within five days of receipt. We will work swiftly to investigate and resolve the concern, including options for replacement or refund as appropriate.

Refunds & Replacement Options

If you are dissatisfied with the quality or freshness of your flowers within our freshness window, you can request either a full refund or a replacement bouquet. Our team will advise on the process, which typically involves providing photographs and details of the issue. Once approved, refunds will be processed using your original payment method, or a replacement will be arranged on a date that suits you. In the rare instance that a specific flower or design is no longer available, we will consult with you to agree on a comparable substitute of equal value and aesthetic appeal.

Complaints and Feedback Process

We value your feedback and take all complaints seriously. If you need to raise a concern regarding your order, workmanship, or our service, please get in touch with us as soon as possible. Our customer care team will thoroughly investigate your complaint and aim to resolve it within two working days. Where necessary, we may request further details or photographs. We want every customer to be completely satisfied with their fresh flowers and our service and we continuously use your feedback to improve our operations and bouquets.

Trusted Service for Beckton Households & Businesses

Beckton Flowers is proud to be a locally owned and operated florist, serving the communities and businesses of Beckton with distinction. Our reputation is built on quality, reliability, and a fresh flowers guarantee you can trust for every special occasion or everyday floral need. Thank you for choosing us to fill your home or workplace with joy and colour. If you have any questions about our returns, refunds, or complaints policy, please get in touch – we are always here to help.